Frequently Asked Questions
We strive to make support as easy and well organized as possible for you.
Please use the following contact information for technical support requests only.
Setup typically takes 24 to 48 hours, depending on the configuration and availability. For custom builds, we’ll give you a precise timeline.
Absolutely. All KhulnaColo services are designed to scale. Whether you need more storage, bandwidth, or processing power — we’ve got you covered.
Yes! Our support team is available 24/7/365. You can reach us anytime via ticket, email, or phone.
Our data center features 24/7 CCTV surveillance, biometric access control, and on-site security personnel.
Yes. KhulnaColo provides remote hands support, including rebooting servers, checking cabling, and hardware diagnostics.
We guarantee 99.99% uptime SLA for both power and network — backed by redundant infrastructure and Tier III-grade facilities.
You can open a ticket through the Client Portal, or by visiting our Support Page and clicking on “Open a Ticket.”
Yes, basic DDoS protection is included with all services. Enhanced protection is available as an add-on.
Our facility is located in Khulna, Bangladesh, with high-speed connectivity to all major ISPs and regional data routes.
Yes, but visits require prior appointment and valid ID verification. Security protocols apply.
We accept bank transfers, credit/debit cards, mobile payments (bKash/Nagad), and invoicing for corporate accounts.
In the rare case of downtime, our support team is immediately alerted. We follow a strict incident response protocol and communicate updates transparently.
Yes, we offer both. You can choose unmanaged infrastructure or let our team fully manage your server environment, including OS updates, monitoring, and security.
No problem! Just contact our sales team with your specs — we’ll design a custom solution tailored to your business.
We offer flexible plans — monthly, quarterly, or yearly. Long-term contracts include discounts. No hidden lock-ins.
Yes, our team can assist with seamless migration from your current provider to our platform.
Yes, KhulnaColo supports both IPv4 and IPv6. Let us know your requirements during setup.
Yes, we provide setup guides, API documentation, and configuration tips via our Knowledge Base.
Through our Client Dashboard, you can monitor uptime, bandwidth usage, and server health in real-time.
KhulnaColo combines local expertise, enterprise-grade infrastructure, and personalized support to deliver secure, scalable, and high-performance hosting solutions tailored for businesses in Bangladesh and beyond.